Returns & refunds
If something does not fit your kitchen, your shelf or your idea of what it should look like, send it back. We keep the process short because a return should not cost you an afternoon.
You have 30 days
Counted from the day the parcel arrives, not the day you order. The item needs to be unused and in a condition you would be happy to receive it in. Wash a mug and decide it is the wrong size? That is fine — washed is not used, as long as it is not chipped.
How to send it back
- Email nswbbnswbb888@163.com with the order number and the item name.
- We send a return label where the service is available, or an address if not.
- Reuse the original box if you still have it. Wrap glass and ceramic in bubble wrap — a mug in a paper bag will not survive.
- Drop it at the carrier and keep the receipt until the refund lands.
Refunds
We refund the item price within 5–10 working days of the parcel reaching us, depending on your payment method and your bank. Original postage is refunded only where the whole order goes back or the item was faulty. Return postage is on you unless we sent the wrong thing.
Bulky and fragile items
Lamps, mirrors and large baskets are collected rather than posted. We arrange the collection and deduct the return carriage from the refund, which is usually £9–£15 depending on size.
Damaged on arrival
Photograph the packaging and the item before throwing anything away, and email within 48 hours. Ceramics break in transit more often than they should; we replace rather than refund where stock allows.
What we cannot take back
- Cut-to-size items and anything made to order.
- Candles that have been burned, and food-contact items that have been used.
- Items returned after 30 days without asking us first.
Changed your mind before it ships
Email us. If it has not been collected we cancel and refund in full; if it has, treat it as a return.